/* ==========================================
   FLUXSERVICE - SUPPORT PAGE SPECIFIC STYLES
   Minimalist, Flat, Technical Design System
   ========================================== */

/* DISABLE ALL UNNECESSARY TRANSITIONS AND ANIMATIONS */
*, *::before, *::after {
    box-sizing: border-box;
}

.menu-item:hover,
.menu-item.active:hover,
.user-pill:hover,
.glass-panel:hover,
.kpi-card:hover,
.support-card:hover,
.ticket-row:hover {
    transform: none !important;
}

.loading-spinner {
    animation: spin 0.8s linear infinite !important;
}

:root {
    --bg-dark: #0d1117;
    --bg-card: #161b22;
    --accent-cyan: #0284c7;
    --accent-blue: #2563eb;
    --border: #30363d;
    --text-primary: #f0f6fc;
    --text-muted: #8b949e;
}

/* MAIN SUPPORT TWO-COLUMN LAYOUT */
.support-layout {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
    align-items: start;
}

@media (max-width: 992px) {
    .support-layout {
        grid-template-columns: 1fr;
    }
}

.support-card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 6px;
    padding: 18px;
    box-shadow: none;
}

.card-header-title {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 16px;
    padding-bottom: 12px;
    border-bottom: 1px solid var(--border);
}

.card-title {
    font-size: 0.92rem;
    color: var(--text-primary);
    text-transform: uppercase;
    font-weight: 700;
    letter-spacing: 0.5px;
    margin: 0;
}

/* FORM ELEMENTS */
.form-group {
    margin-bottom: 14px;
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.form-group label {
    font-size: 0.72rem;
    color: var(--text-muted);
    text-transform: uppercase;
    font-weight: 600;
    letter-spacing: 0.4px;
}

.form-group input,
.form-group select,
.form-group textarea {
    width: 100%;
    padding: 8px 12px;
    background: #0d1117 !important;
    border: 1px solid var(--border) !important;
    border-radius: 4px !important;
    color: #ffffff !important;
    font-family: inherit;
    font-size: 0.85rem;
    outline: none;
    transition: border-color 0.08s ease;
}

.form-group input::placeholder,
.form-group textarea::placeholder {
    color: #484f58;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    border-color: var(--accent-cyan) !important;
    box-shadow: none !important;
}

.form-group select option {
    background: #161b22;
    color: #fff;
    padding: 6px 10px;
}

.form-grid-2 {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 12px;
}

@media (max-width: 580px) {
    .form-grid-2 {
        grid-template-columns: 1fr;
    }
}

/* SEARCH & TABS FILTER BAR */
.tickets-filter-bar {
    display: flex;
    gap: 10px;
    margin-bottom: 14px;
    flex-wrap: wrap;
    align-items: center;
}

.tabs-group {
    display: flex;
    gap: 4px;
    background: transparent;
    border: none;
    padding: 0;
}

.tab-btn {
    background: #21262d;
    border: 1px solid var(--border);
    color: var(--text-muted);
    padding: 5px 12px;
    border-radius: 4px;
    font-size: 0.76rem;
    font-weight: 600;
    text-transform: uppercase;
    cursor: pointer;
    transition: background 0.08s ease, color 0.08s ease;
    text-align: center;
}

.tab-btn:hover {
    background: #30363d;
    color: var(--text-primary);
}

.tab-btn.active {
    background: #0284c7;
    border-color: #0284c7;
    color: #ffffff;
    box-shadow: none;
}

.ticket-search-input {
    flex: 1;
    min-width: 160px;
    padding: 6px 10px;
    background: #0d1117;
    border: 1px solid var(--border);
    border-radius: 4px;
    color: #ffffff;
    font-size: 0.82rem;
    outline: none;
    transition: border-color 0.08s ease;
}

.ticket-search-input:focus {
    border-color: var(--accent-cyan);
    box-shadow: none;
}

/* TICKET ROW LIST */
.tickets-list-scroll {
    display: flex;
    flex-direction: column;
    gap: 8px;
    max-height: 520px;
    overflow-y: auto;
    padding-right: 4px;
}

.tickets-list-scroll::-webkit-scrollbar {
    width: 4px;
}
.tickets-list-scroll::-webkit-scrollbar-thumb {
    background: #21262d;
    border-radius: 2px;
}

.ticket-row {
    background: #0d1117;
    border: 1px solid var(--border);
    border-left: 3px solid var(--border);
    border-radius: 4px;
    padding: 12px 14px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 14px;
    cursor: pointer;
    transition: background 0.08s ease, border-color 0.08s ease;
    position: relative;
}

.ticket-row:hover {
    background: #161b22;
    border-color: #484f58;
}

.ticket-row.status-open {
    border-left-color: #0284c7;
}

.ticket-row.status-answered {
    border-left-color: #10b981;
}

.ticket-row.status-closed {
    border-left-color: #484f58;
    opacity: 0.75;
}

.ticket-info-main {
    display: flex;
    flex-direction: column;
    gap: 4px;
    min-width: 0;
}

.ticket-subject-title {
    font-size: 0.88rem;
    font-weight: 600;
    color: #ffffff;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    line-height: 1.3;
}

.ticket-tags-row {
    display: flex;
    gap: 6px;
    align-items: center;
    flex-wrap: wrap;
}

.ticket-id-tag {
    background: #21262d;
    border: 1px solid var(--border);
    color: var(--text-muted);
    font-size: 0.7rem;
    font-weight: 700;
    padding: 2px 6px;
    border-radius: 3px;
    font-family: 'Fira Code', monospace;
}

.dept-badge {
    background: #21262d;
    color: #93c5fd;
    border: 1px solid rgba(147, 197, 253, 0.2);
    font-size: 0.68rem;
    font-weight: 600;
    padding: 2px 6px;
    border-radius: 3px;
    text-transform: uppercase;
}

.priority-badge {
    font-size: 0.65rem;
    font-weight: 700;
    padding: 2px 6px;
    border-radius: 3px;
    text-transform: uppercase;
    letter-spacing: 0.3px;
}

.priority-badge.low {
    background: rgba(59, 130, 246, 0.12);
    color: #60a5fa;
    border: 1px solid rgba(59, 130, 246, 0.25);
}

.priority-badge.medium {
    background: rgba(251, 191, 36, 0.12);
    color: #fbbf24;
    border: 1px solid rgba(251, 191, 36, 0.25);
}

.priority-badge.high {
    background: rgba(239, 68, 68, 0.12);
    color: #f87171;
    border: 1px solid rgba(239, 68, 68, 0.25);
}

.ticket-meta-date {
    font-size: 0.74rem;
    color: var(--text-muted);
    margin-top: 1px;
}

.ticket-status-side {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 6px;
    flex-shrink: 0;
}

.badge-status {
    font-size: 0.7rem;
    font-weight: 700;
    padding: 3px 8px;
    border-radius: 4px;
    text-transform: uppercase;
    letter-spacing: 0.3px;
}

.badge-status.open {
    background: rgba(2, 132, 199, 0.15);
    color: #38bdf8;
    border: 1px solid rgba(56, 189, 248, 0.3);
}

.badge-status.answered {
    background: rgba(16, 185, 129, 0.15);
    color: #34d399;
    border: 1px solid rgba(52, 211, 153, 0.3);
}

.badge-status.closed {
    background: rgba(107, 114, 128, 0.15);
    color: #9ca3af;
    border: 1px solid rgba(156, 163, 175, 0.3);
}

.btn-manage-ticket {
    background: #21262d;
    border: 1px solid var(--border);
    color: var(--text-muted);
    padding: 4px 10px;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 600;
    cursor: pointer;
    transition: background 0.08s ease, color 0.08s ease;
}

.ticket-row:hover .btn-manage-ticket {
    background: #30363d;
    color: #ffffff;
    border-color: #484f58;
}

/* EMPTY STATE */
.empty-tickets-box {
    text-align: center;
    padding: 36px 16px;
    background: #0d1117;
    border: 1px dashed var(--border);
    border-radius: 4px;
    color: var(--text-muted);
}

.empty-tickets-title {
    font-size: 0.88rem;
    font-weight: 600;
    color: #e5e7eb;
    margin-bottom: 2px;
}

.empty-tickets-text {
    font-size: 0.78rem;
    color: var(--text-muted);
}

/* TICKET DETAIL CHAT MODAL */
.ticket-modal-card {
    max-width: 760px;
    width: 95vw;
    max-height: 90vh;
    display: flex;
    flex-direction: column;
    padding: 20px;
    border-radius: 6px;
    background: var(--bg-card);
    border: 1px solid var(--border);
    box-shadow: none;
}

.modal-header-nav {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    border-bottom: 1px solid var(--border);
    padding-bottom: 12px;
    margin-bottom: 16px;
    gap: 12px;
}

.modal-ticket-title {
    font-size: 1.05rem;
    font-weight: 700;
    color: #ffffff;
    margin: 0;
    line-height: 1.3;
}

.modal-ticket-meta-bar {
    display: flex;
    align-items: center;
    gap: 6px;
    flex-wrap: wrap;
    margin-top: 6px;
}

.ticket-thread-container {
    flex-grow: 1;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 12px;
    padding-right: 6px;
    margin-bottom: 14px;
}

.ticket-thread-container::-webkit-scrollbar {
    width: 4px;
}
.ticket-thread-container::-webkit-scrollbar-thumb {
    background: #21262d;
    border-radius: 2px;
}

.ticket-message-card {
    padding: 12px 14px;
    border-radius: 4px;
    border: 1px solid var(--border);
}

.client-message {
    background: #0d1117;
    border-color: var(--border);
}

.staff-message {
    background: #161b22;
    border-color: #30363d;
}

.message-meta-bar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
    font-size: 0.78rem;
    border-bottom: 1px solid var(--border);
    padding-bottom: 6px;
}

.badge-client {
    background: #21262d;
    border: 1px solid var(--border);
    color: var(--text-muted);
    font-size: 0.65rem;
    font-weight: 700;
    padding: 1px 6px;
    border-radius: 3px;
    text-transform: uppercase;
}

.badge-staff {
    background: #0284c7;
    color: #ffffff;
    font-size: 0.65rem;
    font-weight: 700;
    padding: 1px 6px;
    border-radius: 3px;
    text-transform: uppercase;
    box-shadow: none;
}

.message-author-name {
    font-weight: 600;
    color: #ffffff;
    font-size: 0.84rem;
}

.message-timestamp {
    color: var(--text-muted);
    font-size: 0.72rem;
}

.message-text-content {
    color: #d1d5db;
    font-size: 0.86rem;
    line-height: 1.5;
    white-space: pre-wrap;
    word-break: break-word;
}

.closed-ticket-notice {
    background: #21262d;
    border: 1px solid var(--border);
    color: var(--text-muted);
    padding: 10px 14px;
    border-radius: 4px;
    text-align: center;
    font-size: 0.82rem;
    font-weight: 500;
    margin-top: 8px;
}

/* ALERT FEEDBACK NOTICES */
.alert-feedback {
    padding: 8px 12px;
    border-radius: 4px;
    font-size: 0.82rem;
    font-weight: 500;
    margin-bottom: 12px;
    display: none;
}

.alert-feedback.success {
    background: rgba(16, 185, 129, 0.12);
    border: 1px solid rgba(16, 185, 129, 0.25);
    color: #34d399;
}

.alert-feedback.error {
    background: rgba(239, 68, 68, 0.12);
    border: 1px solid rgba(239, 68, 68, 0.25);
    color: #f87171;
}

/* CUSTOM MODAL CONFIRM OVERLAY */
.custom-confirm-overlay {
    position: fixed;
    top: 0;
    left: 0;
    width: 100vw;
    height: 100vh;
    background: rgba(0, 0, 0, 0.65);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 999999;
    opacity: 0;
    visibility: hidden;
    transition: opacity 0.1s ease, visibility 0.1s ease;
}

.custom-confirm-overlay.active {
    opacity: 1;
    visibility: visible;
}

.custom-confirm-box {
    background: #161b22;
    border: 1px solid var(--border);
    border-radius: 6px;
    padding: 18px 20px;
    width: 90%;
    max-width: 420px;
    box-shadow: none;
}

.custom-confirm-header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 12px;
}

.custom-confirm-icon {
    font-size: 1.2rem;
    line-height: 1;
}

.custom-confirm-title {
    margin: 0;
    font-size: 1rem;
    font-weight: 700;
    color: #ffffff;
}

.custom-confirm-body {
    font-size: 0.86rem;
    color: var(--text-muted);
    line-height: 1.4;
    margin-bottom: 18px;
}

.custom-confirm-footer {
    display: flex;
    justify-content: flex-end;
    gap: 8px;
}

.custom-confirm-btn {
    padding: 6px 14px;
    border-radius: 4px;
    font-size: 0.82rem;
    font-weight: 600;
    cursor: pointer;
    outline: none;
    border: 1px solid transparent;
}

.custom-confirm-btn.btn-cancel {
    background: #21262d;
    border-color: var(--border);
    color: var(--text-muted);
}

.custom-confirm-btn.btn-cancel:hover {
    background: #30363d;
    color: #ffffff;
}

.custom-confirm-btn.btn-ok {
    background: #0284c7;
    border-color: #0284c7;
    color: #ffffff;
    box-shadow: none;
}

.custom-confirm-btn.btn-ok:hover {
    background: #0369a1;
}